Responsible Gaming

At Rocket Play, we're committed to promoting responsible gaming practices. This page provides important information to help you gamble safely and responsibly.

Gambling Should Be Entertainment, Not Income

Gambling should only be viewed as a form of entertainment, similar to going to the movies or playing sports. It should never be considered a way to earn money or solve financial problems. The house always has an edge, and you should only gamble with money you can afford to lose.

Age Verification

You must be at least 18 years old (or the legal gambling age in your jurisdiction) to use Rocket Play. We take age verification seriously and conduct checks to ensure all players meet the legal age requirements in Australia and other jurisdictions where we operate.

Warning Signs of Problem Gambling

If you recognise any of the following signs in your own behaviour, it may be time to seek help:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover what you've lost
• Gambling to escape problems, stress, or negative emotions
• Hiding gambling activities or lying about the amount spent
• Borrowing money to finance gambling
• Neglecting family, friends, work, or school due to gambling
• Experiencing mood swings or irritability when unable to gamble
• Failed attempts to reduce or stop gambling
• Feeling a need to gamble with increasing amounts to achieve the same excitement
• Experiencing financial, legal, or relationship problems due to gambling

Self-Help Tools & Responsible Gaming Features

Rocket Play provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly).
• Loss Limits: Set a limit on how much you're willing to lose during a gaming session.
• Time-Out/Reality Checks: Take breaks from gambling with our reality check reminders that inform you of how long you've been playing and how much you've spent.
• Self-Exclusion: Temporarily or permanently exclude yourself from your Rocket Play account if you feel you need a break from gambling.
• Account Cooling Off Period: Request a mandatory break from your account before any self-exclusion takes effect.

We encourage you to use these tools proactively to maintain healthy gambling habits.

Support Organizations & Resources

If you're struggling with problem gambling, help is available. The following organisations provide free, confidential support:

Australia

• Gambling Help Online: www.gamblinghelponline.org.au — Free counselling and support for problem gambling. Telephone: 1800 858 858

United Kingdom

• GamCare: www.gamcare.org.uk — Free support and information for problem gamblers.
• GamStop: www.gamstop.co.uk — National self-exclusion scheme for online gambling.

Canada

• Responsible Gambling Council: www.responsiblegambling.org — Resources and support for problem gambling across Canada.

United States

• National Council on Problem Gambling: www.ncpgambling.org — Helpline: 1-800-522-4700. Confidential support 24/7.

Call to Action

If you believe you or someone you know has a problem with gambling, please seek help immediately. There is no shame in reaching out—support services are confidential, free, and staffed by trained professionals who want to help.

Don't gamble alone. Reach out to one of the support organisations listed above today.

For more information about our responsible gaming policies, please contact our customer support team.